Return & Refund Policy

1. Return Eligibility

Baezmail accepts return requests for eligible fashion products within 60 days from the date the order is delivered, subject to the conditions described in this policy.

To help us review your return request, items should generally be:

• Unworn, unused, and unwashed.
• In their original condition and without avoidable damage.
• Identifiable through the order information supplied with your request.

Return eligibility depends on the condition of the item and the details of the request. If you are unsure whether your item qualifies, contact customer support before sending it back.

2. Return Period

Return requests must be submitted within 60 days of the delivery date. We recommend contacting our support team as soon as possible when you decide that you would like to return an eligible item.

Requests submitted after the 60-day period may not qualify under this policy. If there are unusual circumstances affecting your request, contact us and provide the relevant details for review.

3. How to Request a Return

Please contact Baezmail before shipping any item back. The following steps explain how to begin the return process.

1. Contact customer support. Email support@baezmail.com to explain that you would like to request a return.
2. Provide your order details. Include your order number and identify the item you wish to return. If your request concerns damage, a defect, an incorrect item, or a missing item, describe the issue and include relevant photos when available.
3. Wait for return instructions. Our support team will review the information and explain the next steps for an eligible return.
4. Prepare and send the item. Follow the instructions provided by our team. Keep any available shipping confirmation or tracking information for your records.
5. Allow the item to be reviewed. Once the return is received, the item and request will be reviewed to determine whether the return meets the applicable conditions.

4. Return Shipping Costs

For eligible returns, Baezmail covers the applicable return shipping costs in accordance with the return instructions provided by our customer support team.

Contact us before arranging return shipping so our team can explain the appropriate procedure. Please follow the provided instructions rather than arranging a return independently.

Return shipping arrangements may depend on the circumstances of the request. If you have already shipped an item back, contact support with the available shipping details so we can review the situation.

5. Restocking Fees

Baezmail does not charge a restocking fee for eligible returns. Returned items must still meet the applicable eligibility requirements, and the return must be reviewed before a refund can be approved.

6. Refund Eligibility and Processing

Refunds are considered after the returned item has been received and reviewed. If a return is approved, the refund will be processed to the original payment method where possible.

Refund Processing Time

Approved refunds are processed within 12 days after the returned item has been received and the return has been reviewed and approved.

After a refund has been processed, additional time may be required for the payment provider to make the funds available in your account. The time needed for the funds to appear may vary depending on the payment provider and your account.

Refund Payment Method

Baezmail accepts payments through PayPal. Approved refunds will generally be returned through the original PayPal payment where the transaction supports this method.

If you have questions about the status of an approved refund, contact customer support with your order number and any relevant refund details.

7. Exchanges

Exchanges are not guaranteed and depend on the circumstances of the request and product availability. If you would prefer a different size, color, or item, please contact customer support before returning your purchase.

Our team will review your request and explain the available options. Please do not assume an exchange has been approved until you receive confirmation from customer support.

8. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged, appears defective, contains an incorrect item, or is missing an item, please contact us at support@baezmail.com.

Include your order number and a clear description of the issue. Photos of the item, packaging, or the items received may help our team review the situation.

Each report is reviewed based on the information provided and the circumstances of the order. Our team will explain the appropriate next steps after reviewing your request. Refunds, replacements, reshipments, or other resolutions are not automatic and depend on the outcome of that review.

9. Lost or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact customer support with your order number and any available tracking information.

We will review the information available and explain the appropriate next steps. Delivery estimates may be affected by carrier operations, customs procedures for international shipments, weather, or other circumstances outside our direct control.

A delayed or potentially lost shipment does not automatically qualify for a refund, replacement, or reshipment. Any resolution will depend on the details of the case and the outcome of the review.

10. Order Cancellations and Changes

If you need to cancel an order or change order details, contact us as soon as possible at support@baezmail.com.

We will review the order status and let you know whether the requested change or cancellation can be accommodated. Once an order has progressed to fulfillment or shipping, changes or cancellation may no longer be possible.

11. International Returns

Baezmail serves customers in the United States, Canada, and the United Kingdom. Customers in these regions should contact support before sending an item back so the appropriate return instructions can be provided.

Orders for Canada and the United Kingdom are processed in USD. International return arrangements may require additional coordination. Please follow the return instructions supplied by our support team.

The 60-day return period, eligibility requirements, and refund process described in this policy apply to eligible orders regardless of the destination country, subject to the circumstances of the individual request.

12. Return Review and Refund Decisions

All return requests are reviewed according to the conditions in this policy and the details of the individual order. Submitting a return request does not itself mean that the return or refund has been approved.

If additional information is needed, our support team may contact you before making a decision. We will communicate the next steps based on the information available.

13. Contact Us

If you have questions about returns, refunds, exchanges, or an existing order, please contact our customer support team.