Shipping Policy

Shipping Overview

The following table summarizes Baezmail's standard shipping arrangements. Business days generally refer to Monday through Friday and exclude weekends and applicable carrier holidays.

1. Shipping Destinations

Baezmail currently accepts orders for delivery to the following destinations:

• United States
• Canada
• United Kingdom

Available shipping destinations and applicable charges are displayed during checkout. Customers should select their correct country and provide a complete delivery address before submitting an order.

If your destination is not available during checkout, Baezmail may not currently be able to accept an order for delivery to that location. Customers should not submit an order using an inaccurate country or delivery address in an attempt to bypass destination restrictions.

2. Shipping Cost

Baezmail's standard shipping charge is $6.99 USD per order for the destinations listed in this policy. The applicable shipping charge is displayed during checkout before the order is submitted.

Customers should review the checkout summary carefully to confirm the products, quantities, delivery address, currency, and shipping charge before completing their purchase.

3. Order Processing and Handling Time

Baezmail's standard order handling time is 1 business day. This period covers the preparation of an order after it has been successfully submitted and payment has been confirmed.

Handling may include reviewing the order details, preparing the purchased items, packaging the shipment, and arranging the handover to a delivery carrier. Handling time is separate from the carrier transit period.

Orders received after the daily cut-off time, on weekends, or during applicable holidays may begin processing on the next business day. Processing may also require additional time if an order needs clarification or the submitted information requires review.

3.1. Processing Timeline

4. Order Cut-Off Time

Baezmail's order cut-off time is 5:00 PM EST, Monday through Friday. Orders submitted before the cut-off time may enter the normal processing schedule, subject to successful payment confirmation and any necessary order review.

Orders placed after 5:00 PM EST may be treated as received on the next business day. Orders submitted on Saturday, Sunday, or an applicable holiday may also begin processing on the next business day.

The cut-off time relates to order processing. It is not a promise that an order will be dispatched or delivered at a particular time. The actual delivery date depends on handling, carrier transit, destination, and circumstances affecting transportation.

5. Estimated Delivery Times

Estimated delivery time includes the standard 1-business-day handling period and the estimated carrier transit period. The total estimate varies by destination.

6. Delivery Services and Carriers

Baezmail uses established shipping carriers, including USPS, UPS, and FedEx. The carrier used for an order may depend on the destination, shipment requirements, service availability, and delivery arrangements.

The specific carrier and tracking service available for an order may vary. After a package enters the carrier network, shipment scans and tracking updates are managed by the relevant carrier.

7. Order Tracking

Tracking information is provided when available after an order has been dispatched. Customers should check the shipment or order confirmation associated with their purchase for available tracking details.

1. Locate the order or shipping confirmation for your purchase.
2. Find the tracking number, if one has been provided.
3. Use the relevant carrier's tracking service to review the latest shipment information.
4. Allow time for the carrier to register new scans after dispatch.

Tracking information may not appear immediately after a shipping label is created or an order is dispatched. The carrier may need to scan and register the package before the tracking page displays an update.

The frequency and timing of tracking updates depend on the carrier's scanning procedures and transportation network. Baezmail cannot control when individual tracking events are recorded or displayed.

8. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout. Please review the recipient name, street address, apartment or unit number, city, postal code, and country before submitting your order.

Incomplete or incorrect address information may result in delivery delays, unsuccessful delivery attempts, or a package being returned by the carrier.

If you notice an address error after placing your order, contact Baezmail as soon as possible. We can review whether the information can still be corrected before dispatch, but an update cannot be guaranteed once order preparation or shipment has progressed.

After a package has been handed to the carrier, any address correction or rerouting may be subject to the carrier's available services, procedures, and restrictions.

9. Delayed Shipments

Baezmail aims to process orders within the stated handling period. However, delivery after dispatch is managed by the relevant carrier. Estimated transit times are based on normal operating conditions and may be affected by circumstances outside Baezmail's direct control.

Possible causes of delay include severe weather, carrier network congestion, public holidays, transportation disruptions, incomplete address information, customs or local delivery procedures where applicable, and unusually high shipping volumes.

If your order appears to be delayed, check the latest available tracking information first. If the tracking status remains unclear or you have concerns about the shipment, contact Baezmail with your order number so our support team can review the available information.

10. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, check the delivery area around your property and any location where the carrier may have left the package.

You may also check with household members, neighbors, building management, reception staff, or other authorized recipients who may have accepted the delivery. Review any delivery notes shown in the carrier's tracking information.

If the package remains missing, contact the relevant carrier for further delivery information and contact Baezmail with your order details. Our team can help review the available order and shipping information.

11. Business Days and Holidays

The standard handling schedule is based on business days, generally Monday through Friday. Saturdays, Sundays, and applicable holidays are not counted as standard processing business days.

Carrier holidays, service interruptions, and operational closures may affect transit time. If a holiday occurs during the estimated delivery period, the actual arrival date may extend beyond the original estimate.

Customers should take the business-day schedule into account when estimating delivery, especially when placing an order shortly before a weekend or recognized holiday.

12. International Shipping: Canada and the United Kingdom

Baezmail accepts eligible orders for delivery to Canada and the United Kingdom. The standard shipping fee for these destinations is $6.99 USD per order, and the estimated total delivery period is approximately 4–10 business days, including the standard handling period.

Orders for Canada and the United Kingdom are displayed and processed in USD. Customers should review the order total and payment information shown at checkout before completing their purchase.

Depending on the shipment, an international package may be transferred between carrier networks or delivered through a local delivery provider during the final stage. Tracking availability and delivery procedures may vary by destination and carrier.

International delivery may also be affected by local operating conditions, customs procedures, or other requirements applicable to the destination. Such circumstances may affect the actual delivery time.

13. Order Changes Before Shipment

If you need to change your order details, contact Baezmail as soon as possible after placing the order. Requests received before dispatch may be reviewed by our support team.

Because order preparation may begin shortly after an order is confirmed, we cannot guarantee that every requested change will be possible. Once an order has been packed or transferred to a carrier, changes to the order or delivery address may no longer be available through our normal processing system.

When contacting support, provide your order number and clearly describe the requested change. This helps our team identify the order and review the options that may still be available.

14. Lost or Missing Packages

If a package has not arrived within the estimated delivery period, review its latest tracking information first. The carrier may provide details about the most recent scan, transportation status, or delivery attempt.

If the package appears to be missing or the tracking information remains unclear, contact Baezmail with your order number and available shipment details. Our team can review the information and help identify appropriate next steps.

Customers should report suspected missing shipments promptly. Any carrier investigation or claim may be subject to the applicable carrier's procedures and time limits.

15. Damaged Packages

If your package arrives with visible external damage or the purchased item appears damaged, contact Baezmail and provide your order number along with a description of the issue.

Photographs of the shipping package and affected item may help our team review the concern. If possible, retain the original packaging while the matter is being reviewed, as it may contain information relevant to the shipment.

Each reported issue is reviewed based on the information available. Contacting Baezmail does not automatically guarantee a refund, replacement, reshipment, or other particular outcome.

16. Payment and Currency

Baezmail accepts PayPal as its payment method. Customers should follow the payment instructions shown during checkout and confirm that their order details are correct before submitting payment.

Orders for the United States, Canada, and the United Kingdom are displayed and processed in USD. If a customer's PayPal account or funding source uses another currency, the payment provider may apply its own currency conversion rates, fees, or terms.

Any currency conversion or account-related charge applied by a payment provider is subject to that provider's terms and is separate from Baezmail's stated shipping charge.

17. Shipping and Order Support

Baezmail's customer support team can assist with questions about order processing, shipping charges, tracking information, delivery delays, and other concerns related to an order.

When contacting support about an order, please include your order number whenever possible. You should also explain the issue clearly and provide any relevant tracking information so our team can review your inquiry more efficiently.

18. Shipping Policy Summary

Baezmail provides standard shipping to the United States, Canada, and the United Kingdom. The standard shipping charge is $6.99 USD per order, and the normal handling time is 1 business day.

Estimated total delivery is approximately 3–7 business days for the United States and 4–10 business days for Canada and the United Kingdom. These estimates include handling time and may vary according to carrier operations, destination, holidays, weather, and other transportation conditions.

Orders follow a 5:00 PM EST, Monday–Friday cut-off schedule. Shipments are transported through USPS, UPS, FedEx, or an applicable local delivery network for the final stage of certain international shipments.

Tracking information is provided when available after dispatch. Customers who need assistance with shipping or delivery should contact support@baezmail.com and include their order number.